Return and Exchanges Policy
Returns and Exchanges
We at HEADBANGERSONLINE.COM work hard to provide our customers with official merchandise at impeccable quality and amazing prices. If the fit, colour or design was not for you, simply return/exchange the product within 7 days of receipt.
Eligibility of Return
- Exchange/return requests must be within 7 days of receipt of your order
- All returned items must be unused and unwashed for hygiene reasons, and returned with original packaging and tags in place. Items without tags will not be accepted.
- In the event of damaged/defective items, the company must be notified within 24 hours of receipt. You may be requested to share photographic evidence via email at firstname.lastname@example.org.
- Any returned items that does not meet the above mentioned conditions will not be accepted and will be returned to the customer at their expense. No amount will be reimbursed in this case.
- Please ensure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.
- Initiate a return.
Contact us to obtain a return ticket. You can do so by:
- Writing to us at email@example.com stating your order ID and reason for exchange/return
- Contacting our Customer Care Team at 7829125440 (Working hours: Monday to Saturday, 10am-7pm)
- Hand over the goods.
- Reverse pick up from your shipping address:Our reverse pick-up facility is currently available only for select locations which fall under the service network of our courier partners. Only goods that are defective or damaged are eligible for reverse shipment.
- Self-ship:Exchange/return of goods not defective or damaged will be self-shipped by the customer. Goods will be subjected to inspection for quality upon receipt in our warehouse. Please ship goods to:
Headbangers Merchandise,140Y, 17th C Main, 51st Cross, 3rd Block, Rajajinagar, Bangalore 560010
Please note that shipping charges are non-refundable. You may select one of the following:
- Cash refund via bank transfer into your account. Please provide valid bank details if selecting this option.
- A coupon code of the refund value in your HEADBANGERSONLINE.COM account, redeemable against any purchase. You may check the issued coupon code under the ‘Coupons’ section by clicking on ‘My Account’ at HEADBANGERSONLINE.COM.
Terms & Conditions
The Return Policy applies only to items purchased directly from HEADBANGERSONLINE.COM and is subject to changes. Please refer to Returns and Exchanges for the latest policy.